![]() ![]() RICHMOND NETWORX FULLThey will of course provide you with a full and comprehensive training plan, so if you have the confidence, systems skills and a willingness to learn that’s perfect! You'll be empowered to take ownership and responsibility of customer queries.īut most of all, they want to hear from people who are passionate about customer service, possess a strong work ethic and a flexible approach. You'll have an inquisitive mind and take a flexible attitude towards resolving problems to a successful conclusion. Great communication skills are essential, as a large part of your day will be spent on the telephone talking to people. ![]() Experience of using a Customer Relationship Management (CRM) System.The ability to maintain a system record of highly accurate notes.The ability to prioritise calls, manage your workload and meet KPI’s.Excellent communication and negotiation skills and the ability to resolve complex customer queries and challenging situations.Previous experience working in a busy contact centre.What do they need from you? Well, it would be great if you have Also you’ll discuss neighbourhood queries, record and advise on Anti-social behaviour and offer guidance and advice to help customers maintain their tenancy. You’ll prioritise and book in repairs, helping customers to diagnose faults and where possible fix it on the phone. ![]() You'll be part of a supportive team but it’s important to mention that a large proportion of this role will be home-based, so you need to be comfortable with this way of working. You’ll be trusted to help people in a way that you’d like to be helped, all whilst playing your part to help YH achieve its ambitious strategic goals. No day is ever the same in this role which will often include difficult cases where your exceptional people skills will come into play to deliver a first call resolution. Knowing you've made a positive difference to someone's life every day will leave you feeling fulfilled.Īs part of the Customer Experience Contact Centre Team, you'll process rent payments, answer rent enquiries and negotiate affordable and sustainable payment plans with their customers by providing support, advice, and signposting customers to their tenancy and money management advice teams.Īs with any role it doesn't come without it's challenges, so you'll need to be prepared to tackle some difficult situations. This is a really interesting role where you can dig deep into individual customers queries and use your initiative to turn around their situation. You’re on the front-line of their services, chatting to customers over the phone and via email to help them resolve problems and answer any questions, creating a quality and seamless customer journey. A benefits platform that suits everyoneĪs a Customer Experience Advisor, you’re the voice of our client.A contributory pension scheme where they will match your contributions up to 9%.Some top of the range tech and office furniture to carry out your job from home. RICHMOND NETWORX PLUS
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